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Tracking Swine Flu Headlines

Posted October 7th, 2009 By NickyD  | No Comments

You’ve heard about it for months. Maybe you’ve been sick or know someone who has.

This morning, the medical software company Cerner Corp. announced its Flu Pandemic Initiative with the U.S. Department of Health and Human Services and the Centers for Disease Control and Prevention.  The federal government and Cerner Corp. have teamed up to use Cerner’s newly developed medical software system to help track “hot spots” of swine flu outbreaks in order to forecast future developments.

Due to the timeliness of this article, Meltwater thought it would be interesting to run a retroactive report, using Meltwater News, to show the Swine Flu…

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Go the Extra Mile

Posted September 28th, 2009 By Guest Blogger  | 1 Comment

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Last week my colleague blogged about the value of good customer service.

Client satisfaction can be an extremely exciting and rewarding experience, especially if you are able to go above and beyond their expectations. I have been working in client relations for nearly four years and below are two client stories on how going above and beyond for a client is extremely rewarding.

Adding Value:
In 2006, one of my favorite and most exciting clients to work with called me up on my mobile at 7:00 am and asked if it was possible to create a report for him, as he was about…

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Customer Service: How do you get it right?

Posted September 21st, 2009 By Guest Blogger  | 2 Comments

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Customer Service: the concept businesses often get totally wrong. How often have you had a friend or relative tell you of a nightmare experience in returning items/ chasing up queries/ trying to reach an actual person? It seems that genuine customer service has become something of a memory.

Isn’t it a pleasure to visit your local cafe, to see a familiar face that recognises you, knows your order and asks how you are? These details and personal touches are what set this business apart from the thousands of other places you could go for your daily cup of coffee or tea.…

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Kanye West Interrupts Global Media

Posted September 16th, 2009 By Kimling  | 12 Comments

If you follow pop culture news, you’ve probably heard about Kanye West disrupting Taylor Swift’s speech at the 2009 MTV Video Music Awards.

West grabbed the microphone from a clearly stunned Swift, and said: “Taylor, I’m really happy for you…I’ll let you finish, but Beyonce had one of the best videos of all time! One of the best videos of all time!”

We ran a Meltwater News search on the media hits since the run-in and it’s no surprise that Kanye’s story spiked in coverage and was heard around the world.

Below is the jump in number of articles mentioning “Kanye West” on the 13th and…

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Criteria for Success

Posted August 31st, 2009 By Guest Blogger  | 3 Comments

mest

Each August, the new incoming class of Entrepreneurs in Training (EITs) begin their training at Meltwater Entrepreneurial School of Technology (MEST).

The third group of EITs, the class of 2011, started at MEST this month. Their goal: learn how to start a software company that sells to international markets.

As I looked at these eager new EITs, I realized they were all very excited about the awesome opportunity that lay in front of them. They each had the ability to showcase their skills while proving to the world that talent does exists in Ghana. So I wondered if they also felt a bit overwhelmed…

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→ 3 Comments Category: Professional Advice, Uncategorized
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