I’ve learned from sales that there is a fine line between confidence and arrogance. Top sales people and managers are never prideful or arrogant. Pride leads to an inability to take feedback and difficulty learning from those around you. Arrogance leads to a defiant attitude; feeling that the hard work, performance metrics, and general codes of conduct do not apply to you. Confidence is about being certain that a chosen course of action is the best or most effective. And for the first four months of my career at Meltwater, indeed throughout the course of my life, I toed the…
